Customer Support

How can I contact your customer support team?

You can reach our customer support team via email at or through our contact page which can be found here! We're here to assist you with any inquiries or issues.

What if I have a specific request or need further assistance?

Feel free to contact us with any specific requests or questions. Our team is dedicated to making your experience as smooth and satisfying as possible.

Product Information

Are your products authentic and of high quality?

Absolutely. We take pride in our long-standing partnerships with renowned doll brands. All products on our website are genuine and meet the highest industry standards. We guarantee their authenticity and quality.

What is the difference between made-to-order and ready-to-ship dolls?

Made-to-order dolls have varying production times (usually mentioned in the product description) and are customized according to your preferences. Ready-to-ship dolls are in stock at our USA and EU locations and are shipped within the next business day, or even the same business day!

Ordering & Payment

How do I place an order?

Ordering from SEXXDOLLS CO. is easy. Simply browse our website, select your desired product, and add it to your cart. Follow the checkout process, where you can review your order, enter your shipping details, and make your payment.

What payment methods do you accept?

We accept payment methods including major credit cards and Klarna for installment payments. Unfortunately, we no longer accept PayPal for transactions due to restrictions imposed by PayPal's terms and policies, which prohibit adult product transactions. Klarna provides a convenient option for customers who prefer to pay over time.

Processing & Shipping Time

Do you offer free shipping?

Yes, we provide free worldwide shipping for all sex doll orders. Shipping fees for sex toys are calculated during the checkout process.

What is the processing time for your products?

The processing time for our products varies depending on whether you've ordered a Ready to Ship Doll or a Custom Made to Order Doll. Here's what you can expect:

  • Ready to Ship Dolls: These dolls are in stock and are shipped directly from our USA or EU locations for faster delivery time and convenience. We typically ship them within the next business day, or even the same business day.

  • Made to Order Dolls: Each brand has its own production times, which are specified in the product description page for each doll. These production times vary and typically range from as quick as 3-8 days up to 25-35 days.

What shipping methods do you use, and how long does shipping take?

The delivery time varies depending on the shipping method and your location. We offer express shipping to the US (4-7 business days), international shipping with two options (15-25 days for UPS Prepaid Tax or 4-7 business days for UPS Express), and more. Please refer to our Shipping Policy for detailed information which can be found here!

We offer various shipping methods to cater to your preferences:

  • Ready to Ship Dolls: We use UPS and FedEx for shipping Ready to Ship Dolls, typically delivering in about 4-7 business days.

  • Made to Order Dolls: For custom-made dolls, we use UPS, FedEx, and DHL Express for shipping, allowing for worldwide delivery in around 4-7 business days.

  • UPS Prepaid Tax (UK and EU Only): Customers in the UK and EU have the option to use UPS Prepaid Tax, which eliminates the need to pay customs, taxes, duties, and related fees. However, please note that this shipping method typically takes around 15-25 days to deliver straight to your address.

Returns & Refunds

Do you accept returns?


SEXXDOLLS CO. Return and Refund Policy

Last Updated: October 29, 2023.

1. Introduction

Welcome to SEXXDOLLS CO. We are dedicated to providing you with the utmost satisfaction in your shopping experience. Please take a moment to carefully read our Return and Refund Policy, which addresses the specific nature of our products and our commitment to ensuring your peace of mind.

2. Product Specifics

We specialize in the sale of intimate products, including sex toys. In consideration of health and safety, we must emphasize that due to the personal nature of these products, we cannot accept returns or exchanges. We hold your well-being and health as our top priority, and for that reason, we cannot risk the potential health hazards associated with returning these items. Please consider your purchase carefully and reach out to us if you have any questions before making your selection.

3. Customer Assistance

While we do not accept returns, we are committed to assisting our customers in resolving any issues they may encounter with their orders. If you experience any problems with your purchase, please contact our customer support team at, and we will be more than happy to provide guidance and assistance.

4. Order Accuracy

We take immense care in ensuring the accuracy and quality of every order before it is shipped to you. Our rigorous quality control processes are designed to eliminate errors and guarantee that your order is perfect. Rest assured, our team double-checks each order to prevent any issues and ensure your complete satisfaction.

5. Refunds and Partial Refunds

While we do not accept returns, we acknowledge that human errors can occasionally occur. If we make a mistake with your order, we are fully prepared to make it right. In such cases, we may issue a full refund or a partial refund, depending on the circumstances. You can trust that we are committed to resolving any errors swiftly and efficiently to maintain your trust and satisfaction.

6. Late or Missing Refunds

If you haven't received your refund within the specified time frame, please check your bank or credit card statement. If the refund is still not reflected, contact your financial institution. If you have taken these steps and still have not received your refund, please contact our customer support team.

7. Contact Information

If you have any inquiries or require further assistance regarding our Return and Refund Policy, please do not hesitate to contact us at

What if there is an issue with my order?

Our customer service team is here to assist you. If you encounter any problems, please contact us, and we'll work to resolve them to your satisfaction.

Privacy & Discretion

How do you ensure privacy and discretion in shipping?

We understand the importance of privacy. We ship our products in plain packaging without any external branding. Our name, SEXXDOLLS CO., will not appear on the package, ensuring your privacy.

Is my personal information safe with you?

Absolutely. We prioritize your data security and follow strict privacy policies. Your personal information is securely stored and used only for order processing and customer support purposes.

How will my bank statement appear?

Your bank statement will also reflect our commitment to discretion. It will appear as "SD CO," ensuring your privacy and discretion throughout the entire shopping experience.

Legitimacy & Trustworthiness

How can I trust that SEXXDOLLS CO. is a legitimate and trustworthy website?

We understand your concerns, and we want to assure you that SEXXDOLLS CO. is not a scam website. We are proud to be an authorized vendor for each and every brand of dolls we offer. Furthermore, we are a listed and approved vendor on The Doll Forum, the largest online community for doll enthusiasts. This distinction serves as a testament to our ethical business practices and our standing as a trusted source in the industry. You can shop with confidence, knowing that we are committed to delivering authentic products and maintaining the highest standards of trust and integrity.

Can I view proof of your authorization from the brands you carry?

Absolutely. We maintain an "Authorization" page on our website, where you can find concrete evidence of our authorized vendor status. This page includes links to each brand's official authorized vendor list, where you'll find SEXXDOLLS CO. listed. In addition, we provide photos of authorization contracts from each brand, affirming our status as an authorized vendor. We are committed to transparency and professionalism, and we invite you to visit our Authorization page!

Customizing Your Dream Doll

Can I build my own custom doll with specific features?

Absolutely! At SEXXDOLLS CO., we understand that everyone has unique desires and preferences. We offer you the opportunity to create your dream doll by customizing specific features. Whether you want a particular body type, head, or other attributes from different brands, we can assist you in building your own custom doll.

How do I start the process of customizing my doll?

To start building your custom doll, simply reach out to our customer support team at or through our contact page. They will guide you through the process, help you select the desired features, and provide you with a personalized quote based on your choices. We're here to ensure that your dream doll becomes a reality.

What is the turnaround time for custom dolls?

The production time for custom dolls may vary based on the specific features you've chosen. Our team will provide you with an estimated delivery time once you've finalized your custom order. Please keep in mind that custom dolls may take longer to produce compared to our regular selection.

Price Match Policy

Do you offer price matching?

Yes, at SEXXDOLLS CO., we offer a price match policy to ensure you get the best value for your purchase. We understand that you want to invest wisely, and we are committed to helping you do just that.

How does your price match policy work?

Our price match policy is designed to be simple and transparent. You can find a Price Match button on each product's description page, located beneath the "Add to Cart" button. Click on this button, fill out the price match information, and submit your offer. Our dedicated team will carefully review the price match request and determine whether it can be accepted.

What are the conditions for price matching?

We are happy to price match with authorized vendors who offer the same product at a lower price. However, please note that we do not price match with random, unverified websites selling products at unrealistically low prices. The product must be identical in brand, model, and condition.

What happens after I submit a price match request?

Our team will promptly review your price match offer. If your request meets our conditions and criteria, we will accept it, and you will be able to purchase the product at the matched price with a custom discount code provided to you once your offer has been accepted. In the event that we cannot match the price, we will provide an explanation for the decision.

Order Declined: Bank Verification

My order was declined. Why did this happen?

If your order was declined, it's likely because your bank is taking measures to protect you from potential fraud. In cases where the transaction is of a higher value, some banks may flag it for verification. They do this to ensure that the transaction is authorized by you and not the result of unauthorized use of your card.

What should I do if my order is declined?

If your order is declined, there's no need to worry. You can take a simple step to resolve the issue. Contact your bank and let them know that the transaction is legitimate and made by you. Request them to authorize the charge. Once your bank confirms the transaction's legitimacy, they should allow the transaction to go through, and you'll be able to successfully submit your order.

How can I prevent my order from being declined in the future?

To prevent future order declines due to bank verification, it's a good practice to contact your bank in advance and inform them when you plan to make a purchase, especially if it's a higher-value transaction. Let them know that you are authorizing the charge to ensure a smoother shopping experience.

At SEXXDOLLS CO., we understand the importance of security, and we appreciate your patience in resolving any order declines related to bank verification.

Changing or Editing Your Order

Can I change or edit my order after it's been placed?

We understand that sometimes you may need to make changes to your order. The ability to change or edit your order depends on the type of product you've purchased and the timing of your request.

For Ready to Ship Dolls, how can I make changes to my order?

For Ready to Ship Dolls, we usually ship out the next business day, or even the same business day. If you wish to make changes to your order, please contact us as soon as possible before shipment. Our team will work with you to make the necessary adjustments.

For Made to Order Dolls, can I make changes to my order?

If you've ordered a custom-made doll, our team begins production as soon as possible to ensure a prompt delivery. If you want to change the entire doll, please contact us within 24 hours of placing your order. For minor cosmetic changes, such as wig style, nail color, or makeup style, we can accommodate those requests at any time with no problem.

How can I request changes to my order?

To request changes to your order, simply reply to your order confirmation email, or contact our customer support team at or through our contact page. We are here to assist you in making the changes you desire.

TPE vs. Silicone Sex Dolls

What are the key differences between TPE and Silicone sex dolls?

TPE (Thermoplastic Elastomer) and Silicone are two different materials used in the construction of sex dolls, and each has its own unique characteristics.

What are the main features of TPE sex dolls?

TPE sex dolls are known for their soft and lifelike skin texture, which closely mimics human skin. They are generally more flexible and have a realistic weight and feel. TPE dolls tend to be more affordable and are easier to maintain.

What are the main features of Silicone sex dolls?

Silicone sex dolls are valued for their durability and heat resistance. They are less flexible than TPE dolls but have a smoother and less porous surface. Silicone dolls tend to have a more rigid feel, which some users prefer. They are also easier to clean and maintain.

How do I choose between a TPE and Silicone sex doll?

The choice between TPE and Silicone sex dolls often comes down to personal preferences. Consider factors such as texture, flexibility, ease of maintenance, and budget. TPE dolls are softer and more affordable, while Silicone dolls are more durable and easier to clean.

Are there any maintenance differences between TPE and Silicone dolls?

Yes, there are differences. TPE dolls require regular powdering to maintain their softness, while Silicone dolls need less maintenance in terms of texture but should be cleaned regularly to prevent dust and dirt buildup.

Can I switch between TPE and Silicone for different body parts on a custom-made doll?

In most cases, you may be able to customize your doll with different materials for specific body parts. It's best to inquire with us about available options for customization.

Understanding the distinctions between TPE and Silicone sex dolls is crucial for choosing the right one to suit your preferences and desires. Whether you prioritize realism, durability, or ease of maintenance, both materials offer their own set of advantages to enhance your intimate experiences.

Standard Metal Skeleton vs. EVO Skeleton

What are the differences between Standard Metal Skeleton and EVO Skeleton?


Standard Metal Skeleton

  1. Basic Range of Motion: The standard metal skeleton typically allows for fundamental human-like movements. It usually includes joints at the shoulders, elbows, hips, and knees.

  2. Durability: These skeletons are generally durable and provide adequate support for the doll’s structure, maintaining it's shape and posture.

  3. Poseability: While offering some level of poseability, the range is often limited compared to more advanced skeletons. The poses might be more basic and less life-like.

  4. Construction: Made from robust metals, these skeletons are designed to withstand regular use without significant wear.

  5. Cost-Effectiveness: Standard metal skeletons are often more affordable, making them a common choice in lower-priced dolls.


EVO (Evolution) Skeleton

  1. Enhanced Range of Motion: The EVO skeleton offers a more advanced range of motion, closely mimicking the human body. This includes improved articulation at the wrists, spine, and sometimes even fingers.

  2. Greater Realism in Poses: Due to the enhanced articulation, the EVO skeleton can achieve more realistic and varied poses. This makes the dolls more versatile for photography, modeling, and other uses where lifelike postures are essential.

  3. Durability and Flexibility: While maintaining durability, the EVO skeleton often incorporates more flexibility, allowing the doll to hold poses that are more complex or nuanced.

  4. Specialized Construction: These skeletons are typically built with metal and high-quality materials and often require more intricate engineering to achieve the additional range of motion.

  5. Price Consideration: Dolls with EVO skeletons are generally priced higher due to the advanced features and the increased manufacturing complexity.



  • The standard metal skeleton is a great option for those looking for a durable and affordable sex doll with basic poseability.

  • The EVO skeleton is more suited for individuals who prioritize realism and versatility in posing, and are willing to invest more for these advanced features.


Both skeleton types have their unique advantages, and the choice largely depends on the user's needs and preferences. While the standard skeleton offers reliability and value, the EVO skeleton caters to a more premium experience with it's enhanced capabilities.

Cancellation Policy

Can I cancel my order if I change my mind?

Yes, we understand that circumstances may change. However, please note that all orders are subject to a 10% cancellation fee. To avoid this fee, we encourage you to be certain of your order before completing the purchase.

How can I cancel my order?

If you need to cancel your order, please contact our customer support team here or email us at We will assist you in processing the cancellation and provide guidance on any associated fees.



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